Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I ordered on 10/20/2017 and did not receive the order. My credit card was charged the same day.

Finally after 2 called to the company where I was told the order was coming from Australia and stuck in customs (looking below that is a frequent excuse) and that it was stuck at JFK airport, I received the order yesterday. Apparently this company is somewhere in another country and the product comes from another country that is questionable with US customs. Buyer beware!

They charge your credit card immediately and it can take 2 months to get the product. I will not purchase from this company again.

Product or Service Mentioned: Budgetpetcare Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

I liked: Price.

I didn't like: Money was taken, Two months for delivery.

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